REFUND POLICY

​We have a Refund policy on transactions done through Syntagi. Refunds are processed for consultations that are not completed. In this case, a patient can raise a request by writing us an email or contacting customer care numbers. We will evaluate the request and confirm with the doctor for further clarification. 100% refund will be granted in genuine circumstances. Further, if in a transaction performed by You on the Platform, money has been charged to your card or bank account and an appointment is not booked, then You shall inform us by sending an e-mail to our customer services or contact customer support via phone numbers displayed in the app. You need to include in the email the following details – mobile number name, transaction value, transaction date and doctor details with whom appointment was requested. Syntagi will investigate the incident and, if it is found that money was indeed charged to Your card or bank account without booking of the appointment, then you will be refunded the money within 21 working days from the date of receipt of Your email. All refunds will be credited to the same account which was charged. It will take 3-21 working days for the money to show in Your bank account depending on Your bank’s policy. All disputes arising to be settled within Pune jurisdiction.